Thank you for being a part of the GRINista mission and for your generous support through donations We deeply appreciate your contribution towards our mission and vision. We understand that circumstances can change, and occasionally, you might wish to request a refund for your donation. This page covers the guidelines and process for requesting a refund of your donation.
Eligibility for Refund
We acknowledge the importance of transparent communication when it comes to refunds. Refunds for donations are generally not guaranteed, as donations are typically considered non-refundable contributions to our cause. However, there are specific situations in which a refund may be considered:
- Technical Issues: If you encounter technical issues while making a donation that result in accidental duplicate transactions or overcharging. Generally, this will be automatically done by your bank.
- Cancellation of Project: In the event that a specific fundraising campaign or project for which you donated is cancelled, we will review the circumstances and consider refunding your donation.
Refund Process
If you believe you meet the eligibility criteria for a refund, please follow these steps to initiate the refund process:
- Contact Us: Send an email to our support team at donate@grinista.org with the subject line “GRINista Donation Refund Request”
- Provide Details: In the email, provide details about your donation, including the donation amount, date of donation, payment method used, and the reason for the refund request.
- Supporting Documentation: If applicable, include any relevant supporting documentation, such as transaction receipts or screenshots showing technical issues.
- Wait for Response: Our support team will review your request and respond to you within 5 business days acknowledging receipt of your request and providing an estimated timeline for resolution.
- Resolution: If your refund request is approved, we will process the refund using the original payment method. The time it takes for the refund to reflect in your account may vary based on the chosen payment method, but it generally takes 5-8 days.
Contact Information
If you have any questions or need assistance regarding our refund policy or the refund process, you can reach out to our support team at:
Email: donate@grinista.org
Changes to the Refund Policy
We reserve the right to update or modify our refund policy at any time. Any changes to the policy will be communicated on our official website and will become effective on posting officially.
We value your commitment to our cause at GRINista and appreciate your understanding of our refund policy. Your donations play a crucial role in helping us achieve our mission, and we are committed to providing a fair and transparent process for handling refund requests when necessary. If you have any questions or concerns about our refund policy, please do not hesitate to contact our support team.
Thank you for your continued support and dedication to making a positive impact through the GRINista ecosystem